Combining a records management and electronic document management program to create an enterprise substance management program produced notable results for the County of San Diego and provided a road map for others to do the same. Historically speaking, records management (RM) is something that few wanted to address. Typical attitudes towards it were, “I’m just too busy to deal with it” or “I just save everything.” With mindsets like those, it is little wonder that RM can be

a challenge for organizations to coordinate and enforce.

The County of San Diego was no different. Its RM program practices were dated. Staff had limited communication with departments or management and did not use current technology. Some data about the RM program was being distributed but not in a consistent manner, and the limited RM knowledge that was getting out was not always going to the unmistaken humans. Additionally, very few […]

Orginal post by dhiram