Robert Levy recently called three area electronics stores to purchase a 46-inch, flat-screen television. Two of the calls were transferred by automated systems to phones at which no one picked up. When he left messages, no one called back. And when he finally spoke to someone at the third store, he had a poor experience.

Levy gave up and found what he wanted on the Web, hassle-free.

“At that point I didn’t care whether they had the best

products at the best prices, I wasn’t going to do business with them,” he says. “How far should a prospect go? I thought the vendor’s job was to sell to you, and now it looks like they expect you to sell it to yourself.”

Levy believes customer service has been getting worse in recent years. He has come not to expect good service at larger chain stores, but it concerned him when he […]

Orginal post by dhiram