Google’s Gmail service suffered a major outage Monday afternoon, with many users locked out of their e-mail for several hours. The company confirmed the outage in an strange apology on its Gmail blog. Titled “We feel your pain and we’re sorry,” the blog post said the problem was caused by a “temporary outage in our contacts system that was preventing Gmail from loading properly.”

“We heard loud and clear today how much humans care about their Gmail accounts,” Gmail

product manager Todd Jackson wrote. “We followed all the e-mails to our support team and user group, we fielded phone calls from Google Apps customers and friends, and we saw the many Twitter posts. (We plus heard from plenty of Googlers, who use Gmail for company e-mail.) We never take for granted the commitment we’ve made to running an e-mail service that you can count on.”

Internal Reviews

In addition to fixing […]

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