Filed under: Gaming

We know customer support reps have a lot on their plates — particularly those responsible for reply the queries of 13-year-old Halo mavens protesting supposed hackers stealing all their kills — but it looks like the Xbox Live support staff is dropping the ball on that specific issue. Pro gamer Skyllus vBi, a member of pro gaming group Team vBi, was awarded some super-rare “Recon Armor” by Bungie staff a few months ago for his entertaining method of suicide depicted in a popular online video. Naturally, his explanation became an instant target for hackers, and they didn’t have much trouble swiping his info. Turns out there’s a bit of a flaw in the phone support system that allows a hacker to use social engineering to sweet talk detail details out of a

customer support rep without much hassle. Skyllus has had that specific attack performed on his explanation three times so far, and is having a bear of a date working it out with Xbox Live support staff. Not only is his precious armor in jeopardy from attacks like that, but all the credit card info and other personal details stored on a Xbox Live / Windows Live explanation. Stir in some of the login and history retrieval woes that many users have been experience of late and you’ve got a recipe for some much-needed intervention by in Redmond.

[Via Joystiq; thanks to everyone who sent that in]

 

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Orginal post by Paul Miller